Effective date: 14 May 2026
Crumb Scout is a practical support app for people managing celiac disease. If you need help with the app, feature questions, or bug reporting, please use the contact details below.
Contact
Support form: use the contact form on this page
Support site: [https://crumbscout.com/support]
Response target: within 2-3 business days
Publisher: Crumb Scout
Before contacting support
Please include:
- your device type and operating system version;
- your Crumb Scout app version;
- a short description of what happened;
- steps to reproduce the issue, where relevant; and
- screenshots only if you are comfortable sharing them.
Please do not send sensitive medical records, payment details, passwords, or personal identity documents through the support form unless clearly necessary.
Common help topics
Image scanning
- Confirm that the image-scan endpoint is configured if you are using a private or beta scanner backend.
- On a physical device, do not use localhost; use your computer's local network IP instead.
- Check camera and photo library permissions in your device settings if image selection fails.
Data and backups
- App data is stored locally unless you choose to export or share it.
- Backups, exports, and reports are handled by the destination you choose.
- If you delete local data or uninstall the app, recovery may depend on your device backup setup.
Notifications
- Check that reminders are enabled both in Crumb Scout and in your device notification settings.
- Rebooting or reinstalling the app may affect scheduled reminders on some devices.
Waitlist sign-up
- If you join the website waitlist, Crumb Scout stores the name and email you submit so launch or product updates can be sent later.
- If you want your waitlist sign-up removed, use the support form and submit from the same email address where possible.
Privacy and safety
Privacy Policy: [https://crumbscout.com/privacy]
Medical Disclaimer: [https://crumbscout.com/medical-disclaimer]
Crumb Scout is an educational and organisational support tool. It does not guarantee that any food, medication, cosmetic product, restaurant, or kitchen is safe.